Troubleshooting
OnMerge Barcodes

If your concern isn't listed below, please contact support.

OnMerge Barcodes buttons/controls don't show up after installation

  1. This problem is usually resolved by setting Word's security options.
  2. Close all copies of Word and Outlook and OneNote; once they're all closed, you can restart them.
  3. If all else fails, restarting Windows will almost always solve the problem.

Word 2007 & 2010: OnMerge Barcodes controls don't appear on startup, but did in the past

Word 2007: Click the Microsoft Office (Circle) button, then click Word Options (at bottom). On the Tools menu, click Trust Center, then click Add-ins. Proceed on to All Word versions 2007 & later, below.

Word 2010 & later: Click File in the menu, then click Options in the left column. In the dialog box, click Add-ins in the left column. Proceed on to All Word versions 2007 & later, below.

All Word versions 2007 & later: Locate OnMerge Barcodes in either Active Application Add-ins or Inactive Application Add-ins section.

If OnMerge Barcodes is in the Active Application Add-ins section, contact support.

If OnMerge Barcodes is in the Inactive Application Add-ins section:

  • In the Manage box, click Disabled Items, click Go.
  • Click OnMerge Barcodes and click Enable.
  • Click Close.
  • Close all open Word and Outlook sessions and re-open them.

Word 2002/XP & 2003: OnMerge buttons don't work

  1. Make sure that Word's security options are correct.
  2. Otherwise:
    1. In Word: Help + About, click on Disabled Items button on bottom right.
    2. Do you see OnMerge Barcodes in there? If so, enable it.
    3. Close the dialog box.
    4. IF you enabled OnMerge Barcodes in step b, close all copies of Word and Outlook, then restart Word.
  3. Otherwise:
    1. If Word's Tools menu already has a Com Add-Ins selection, skip to step f.
    2. On the Tools menu, click Customize, and then click the Commands tab.
    3. In the left-hand Categories column, click Tools.
    4. Drag COM Add-Ins from the right-hand Commands column over the Tools menu. When the Tools menu drops down the menu commands, point to the bottom on the menu, and then release the mouse button.
    5. Click Close.
    6. On the Tools menu, click COM Add-Ins.
    7. If you DO NOT see OnMerge Barcodes listed, please contact support.
    8. If you DO see OnMerge Barcodes listed, make sure that the little box to its left is checked.
    9. If the OnMerge Barcodes box was not checked, check it, close the dialog box, close all copies of Word and Outlook, then restart Word.
    10. Otherwise if the box was checked, click on OnMerge Barcodes and make sure that the text near the very bottom of the dialog box say Load Behavior: Load at Startup. Report any discrepancy back to support.
    11. [Optional steps] To remove the Com Add-Ins that you added to the Tools menu in steps b - e
      1. On the Tools menu, click Customize, and then click the Commands tab.
      2. In the left-hand box, click Tools.
      3. Click Word's Tools menu, which will drop down.
      4. Drag the Com Add-Ins bar from the Tools menu back to where it came from in the right-hand box in the dialog box.
      5. Close the Customize dialog.

Word 2007 & later: Security Alert pops up for Add-in: OnMerge Barcodes

Select Enable all code published by this publisher then click OK.

Barcode size is incorrect

See How to Size an OnMerge Barcode.

NB It's difficult to precisely nail down the exact width of a barcode since OnMerge Barcodes may automatically change it slightly depending on varying data (if the barcode used data from a database), and depending on the resolution of the printer where it's printed.

Positioning or formatting a barcode disables OnMerge for that barcode

You cannot position OnMerge Barcodes in a fixed place, nor use Words various text-wrapping styles on an OnMerge barcode. OnMerge Barcodes can only be placed "in-line with text." To work around this, put the OnMerge barcode inside a 1x1 Word table, then position or format the table the way you need to. You can create Tables:

Word 2002/XP & 2003: use the Table + Insert menu; it's often useful to select the Autofit to Contents option when creating the table.

Word 2007 & later: use Insert, then Table then Insert Table; it's often useful to then select the table and click Layout, Properties, Options, then check the Automatically resize to fit contents box.

See here for more information.

Merging stops after exactly 1 or 2 data records

Certain types of data source files can cause Word to prematurely end a merge. It's due to a bug in Word and only applies to only certain data file types, most notably tab- and comma-separated (TSV, CSV, txt) files. Most file types are not affected, such as Excel, Outlook, Access, SQL.

Option 1: Open the data file in Excel and save it as an .xlsx or .xls file. If the data has any field(s) with more than 255 characters, you must pad out that column's header (title) with blanks to 256 or more characters before you save it. Otherwise, Word will see your data truncated to 255 characters.

Option 2: If your data file does not contain Unicode chacters (ASCII or 8-bit Ansi only), you can do the following in Word:

On the Ribbon, access File, Options, Advanced. Under the General heading, make sure that Confirm file format conversion on open is checked.

When selecting your file as the database, this dialog box will pop up.

Select Show all, then make sure OLE DB Database files is selected. Press OK.

If the data records seem to be blank or contain nonsense, you have Unicode characters in your data. In that case, remove the Confirm file format conversion on open option as shown above, then go with Option 1 above.

 

How can I get rid of the box with error message that shows up in the document when the field doesn't match the database?

See this help page.

How can I produce a bunch of individual PDFs from one merge, and optionally e-mail those PDFs to different people?

  1. Do the merge to one big, new document.
  2. Convert the new document to a PDF
  3. Use PDFsam (free), AutoSplit or AutoDocMail to split and/or email the individual PDFs.

Acrobat PDFMaker is failing to print

Don't use PDFMaker. Instead, merge to "print" and select Acrobat Distiller as the printer.

Invalid data error on QR Code

For binary data in QR Codes only, OnMerge Barcodes only allows ASCII characters codes 0 through 127 in data.

Invalid data error on Data Matrix

For binary data in Data Matrix only, OnMerge Barcodes does not allow the NUL (ASCII code 0) character in data. Codes 1 through 255 as OK.

Printed resolution seems wrong for the printer; Barcode bars look uneven

  • If Resolution is set in Barcode Setup, double-check that it matches the printer.
  • If Resolution is not set and you're using Word 2002 (XP), 2003 or 2007:
    (Not applicable to merging directly to the printer -- only plain printing) This is probably because you're switching to an alternate printer with a different resolution when you start the print operation. Word doesn't give OnMerge an opportunity to rebuild the barcodes for the new resolution before printing. You can either:
    1. Bring up the print dialog; choose the new printer; click Close; bring up the print dialog again and print.
    2. Set the barcode's Resolution in the Barcode Setup tab. This has the disadvantage that you may not remember to change the Resolution if you have multiple printers or when you get a new printer.
  • Failing the above, Word is not correctly recording the printer's resolution.
  • Set the Resolution setting in the Barcode Setup to the appropriate setting.